Plans, organizes and completes tasks in an acceptable timeframe.
Adheres to procedures, service level agreements, schedule and standards of the company consistently.
Exemplifies commitment, discipline and a solid work ethic.
Ensures that work output is always of the highest quality and error free.
Practices honesty at all times.
Values the trust of our clients, the company and our colleagues.
Communicates ideas and opinions in a respectful and courteous manner.
Listens objectively and with an open mind.
Encourages colleagues to share ideas and opinions.
Graciously accepts feedback.
Admits mistakes and takes responsibility to correct them.
Proactive in identifying gaps and finding solutions to problems.
Sets a good example for others.
Encourages colleagues to assume responsibility for their actions.
Ensures confidentiality of all client and employee information.
Complies with company policies and protocols.
See it, Own It, Solve It, and Do It.
Treats everyone in the company equally – with kindness, courtesy and politeness.
Disagrees but remains agreeable.
Manages emotions while at work and is always professional.
Actively listens to others and never interrupts them when they speak.
Does not insult other people or talk about them behind their back.
Demonstrates appropriate tone of voice, body language, expression and demeanor in all interactions.
Welcomes and supports others from all backgrounds and identities.
Being considerate of others and what they are going through.
Always has a smile and a friendly ‘How are you?’ to share with others.
Exudes positivity and a ‘can-do’ attitude.
Demonstrates teamwork on a consistent basis not just with immediate team members but with other employees across the company.
Reaches out to new employees and welcomes them.
Does not judge and offers help when needed or even before it is asked.
Adapts readily to any change.
Participates in company activities that help improve or maintain a positive work culture.